Terms and Conditions

X9game Terms and Conditions – Platform Rules and Guidelines

Here you'll find all the rules governing the use of x9game, laid out clearly and organized: registration, Pix deposits, withdrawals, bonuses, Sports Betting, casino, and responsible gambling.

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Eligibility
+18 years old
Valid and verified CPF required
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Minimum Deposit
R$ 10.00
Via Pix, no additional fees
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Minimum Withdrawal
R$ 30.00
Processed in up to 5 minutes via Pix
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Bonus Rollover
30x
Valid for 30 days from activation
Last updated: January 2026

These Terms and Conditions ("Terms") govern access to and use of the platform x9game, available at x9game.best. By creating an account, making a deposit, or using any feature of the x9game — whether Sports Betting, Live Casino, slots, or crash games — you confirm that you have read, understood, and fully agreed to these rules. If you disagree with any part of these Terms, do not use the platform.

1 Acceptance of Terms

The use of x9game implies full and irrevocable acceptance of these Terms and Conditions, as well as our Privacy Policy and the rules of Responsible Gambling. Together, these documents form the agreement between you and x9game.

Acceptance occurs automatically when you:

  • Create an account on the x9game platform;
  • Make any deposit or bet;
  • Accesses the logged-in area of the site after registering;
  • Redeems any bonus or promotion offered by x9game.

The x9game reserves the right to update these Terms at any time. When that happens, the "last updated" date will be revised and, for significant changes, you will be notified by email or via an in-platform notice. Continued use after the changes are published constitutes acceptance of the new terms.

Keep a copy of these Terms for future reference. If you have any questions, reach us via 24/7 chat or by email at suporte@x9game.best.

2 Eligibility and Registration

To create and maintain an account on the x9game, you must meet all of the following requirements:

  • Be at least 18 (eighteen) years of age;
  • Hold a valid CPF (Cadastro de Pessoas Físicas) issued by the Brazilian Federal Revenue Service (Receita Federal);
  • Be a resident of Brazilian territory;
  • Not be registered in any active self-exclusion program;
  • Not be an employee, service provider, or immediate family member of an x9game employee;
  • Provide accurate and up-to-date information at the time of registration.

The x9game performs identity verification (KYC — Know Your Customer) before processing the first withdrawal and in high-transaction-volume situations. Requested documents may include a national ID (RG), driver's license (CNH), or passport, along with proof of address issued within the last 90 days.

Only allowed one account per CPF, email address, and device. Attempts to create multiple accounts to bypass bonus limits or for fraudulent purposes will result in the immediate closure of all accounts involved and cancellation of any pending balances.

Registration by anyone under 18 is strictly prohibited. x9game uses age verification systems, and any account identified as belonging to a minor will be closed immediately with no possibility of withdrawal.

3 Account & Security

You are solely responsible for the security of your login credentials for x9game. This includes your password, PIN, two-factor authentication (2FA) code, and any other security information associated with your account.

Account holder obligations:

  • Keep your password confidential and do not share it with anyone;
  • Enable two-factor authentication (2FA) for added protection;
  • Immediately notify support of any unauthorized access or suspected account compromise;
  • Not allow third parties to use your account for betting or withdrawals;
  • Keep your registered email address and phone number up to date.

The x9game is not liable for losses resulting from unauthorized access caused by the user's own negligence. In the event of a confirmed security breach on the platform's part, x9game will take appropriate action and notify affected users in accordance with the LGPD.

4 Deposits & Payments

The x9game accepts the following deposit methods:

  • Pix — primary method, funds available within seconds, available 24 hours a day;
  • Bank slip (Boleto bancário) — processed within 2 business days;
  • Credit/debit card — Visa, Mastercard, and Elo;
  • PicPay — instant transfer;
  • Mercado Pago — digital wallet;
  • TED bank transfer — partner banks including Nubank, Itaú, Bradesco, and Banco do Brasil.

The minimum deposit is R$ 10.00. x9game does not charge any fees on deposits. Any bank or intermediary fees are the user's responsibility and vary depending on the financial institution.

All deposits must be made by the account holder — deposits on behalf of third parties are prohibited and may result in immediate account suspension and reversal of funds. The x9game monitors transactions for anti-money laundering (AML) purposes in accordance with applicable Brazilian law.

Pix deposits appear in your x9game account in under 10 seconds on average. If the balance does not show within 5 minutes, contact live chat with your payment receipt.

5 Withdrawals

The x9game processes withdrawals exclusively to the same account used for the deposit — except when the deposit method does not support reverse withdrawal, in which case the Pix registered in the profile is used.

Withdrawal conditions:

  • Minimum withdrawal amount: R$ 30.00;
  • KYC-verified account (approved documents);
  • Bonus rollover completed, where applicable;
  • No open bets that would prevent processing.

Pix withdrawals are processed within 5 minutes for already verified accounts. The x9game may request additional documentation for withdrawals above R$ 5,000.00 per 30-day cycle, in accordance with AML regulatory requirements. No withdrawal fee applies to Pix transactions.

In cases of suspected fraud, money laundering, or violation of these Terms, x9game may temporarily suspend withdrawal processing while conducting an internal investigation. The user will be notified by email, and the review period will not exceed 10 business days.

6 Bonuses & Promotions

The x9game offers bonuses and promotions on a regular basis. Each offer has its own specific terms, which take precedence over these general rules when more restrictive. The standard bonus conditions are:

  • Welcome bonus: 100% on the first deposit, up to R$ 500.00;
  • Standard rollover: 30x the bonus amount received;
  • Minimum odds per selection for bets that count toward rollover: 1,50;
  • Rollover completion deadline: 30 days from the moment the bonus is credited;
  • Unused bonus balance or incomplete rollover within the deadline is automatically canceled;
  • Each CPF is entitled to one welcome bonus only.

Bonus balance follows a specific usage order: real balance is wagered first. Bonus balance is only used once the real balance reaches zero. Withdrawals made before completing the rollover will result in the cancellation of any remaining bonus balance.

The x9game reserves the right to cancel, modify, or suspend any bonus or promotion at any time, with advance notice whenever possible. Bonuses obtained through false information, multi-account abuse, or any form of manipulation will be canceled and the account may be closed.

For full details on active promotions, visit the Welcome Bonus. The specific terms of each promotion are detailed there.

7 Sports Betting

Sports Betting at x9game cover more than 50 sports, including football (Brasileirão Série A, Copa do Brasil, Libertadores), volleyball, basketball (NBB), MMA/UFC, and e-sports. The following rules apply:

  • Minimum stake per bet: R$ 2.00;
  • A confirmed bet cannot be unilaterally canceled by the user, except when cash out is available;
  • Bets placed after an event has started, except in the live market, will be voided and the amount returned to the balance;
  • If an event is canceled or postponed, pre-game bets are fully refunded;
  • For interrupted events that do not reach the minimum regulation time, all bets are treated as void and stakes are returned;
  • Obvious odds errors (typically 20% below market value) entitle x9game to void the affected bets, with the staked amount returned to the player.

Parlay bets (accumulators) on the x9game allow up to 15 selections. If one selection is voided (cancelled event, postponed match), it is removed from the parlay and the return is recalculated based on the remaining selections. If only one selection remains, the bet is treated as a single.

Cash out is available for eligible bets and its value is calculated in real time. The x9game may temporarily suspend cash out during high-volatility events or due to technical limitations, with no prior notice required. The decision to use cash out is irreversible once confirmed.

8 Casino & Games

The casino at x9game includes slots, live roulette, blackjack, baccarat, live poker, and crash games. All games use Random Number Generators (RNG) certified by independent auditors, ensuring unpredictable and fair outcomes.

  • The RTP (Return to Player) for each game is available in the game description within the platform;
  • The Live Casino is streamed in real time with human dealers — results cannot be influenced by the platform;
  • Casino game bets placed with bonus balance follow the rollover rules set out in Section 6;
  • Technical failures (connection drops, server errors) during a game session are handled in accordance with each provider's interrupted game policy;
  • The x9game does not guarantee uninterrupted availability of all games and may carry out scheduled or emergency maintenance.

Crash games such as Aviator follow their own rules published within the game. In the event of a confirmed disconnection during an active crash game round, the staked amount is handled according to the provider's rules — which generally trigger an automatic cash out at the moment of disconnection if the feature is enabled.

9 Prohibited Conduct

The x9game expressly prohibits the following conduct, subject to immediate account closure and balance cancellation:

  • Creating multiple accounts using the same CPF or different details to circumvent limits or bonuses;
  • Use of automated software (bots), scripts, or any technology to manipulate results or bets;
  • Colluding with other players to manipulate bet outcomes or gain unfair advantages;
  • Using third-party data (CPF, credit card, Pix) without the account holder's express authorization;
  • Bets placed on events whose outcome is known in advance (insider betting);
  • Money laundering, using the platform to move funds of illicit origin;
  • Any form of bonus abuse — including betting on both sides of the same event to complete rollover without genuine risk;
  • Use of VPN or proxies to access x9game from jurisdictions where the service is not available.

X9game cooperates with Brazilian authorities in fraud and money laundering investigations. Evidence of unlawful conduct may be reported to the relevant authorities, including COAF (Conselho de Controle de Atividades Financeiras).

10 Account Closure

You can close your account on the x9game at any time by contacting support via chat or email. Before permanent closure, all pending withdrawals and bonus rollovers are settled in accordance with these rules.

The x9game may close or suspend an account, with or without prior notice, in the following situations:

  • Violation of any clause in these Terms and Conditions;
  • Providing false information during registration or the KYC process;
  • Well-founded suspicion of fraud, collusion, or money laundering;
  • At the user's own request (self-exclusion or permanent closure);
  • Inactivity for more than 24 months (any remaining balance will be communicated before the account is closed).

If an account is closed due to a violation, the bonus balance is cancelled. Any wagerable real balance, if applicable, may be returned following review — depending on the severity of the violation and the outcome of internal investigations.

11 Responsible Gambling

The x9game believes that betting should be a form of entertainment, not a source of financial or emotional hardship. That's why the platform offers a full suite of responsible gambling tools:

  • Deposit limits: set daily, weekly, and monthly limits directly in your account;
  • Betting limits: set a maximum stake per bet to keep your play within your limits;
  • Temporary self-exclusion: block access for 24 hours, 7 days, 30 days, 3 months, or 6 months;
  • Permanent self-exclusion: permanent account closure with no possibility of reversal;
  • Transaction history: track all your deposits, withdrawals, and bets in real time.

If you notice signs that gambling is no longer just entertainment — such as betting more than you can afford to lose, chasing losses, or lying about how much you bet — please seek help. The x9game provides guidance and referrals to specialized support free of charge.

Learn more about the tools and resources available on the Responsible Gambling. Your financial and emotional well-being comes before any bet.

12 Limitation of Liability

The x9game offers the platform as-is, with genuine effort to ensure availability and quality. However, certain limitations apply:

  • X9game does not guarantee uninterrupted availability — scheduled and emergency maintenance may occur;
  • Sports and casino game results are determined by external factors — the platform has no influence over them and does not guarantee winnings;
  • Losses resulting from betting decisions are the sole responsibility of the user;
  • X9game is not liable for user-side internet connection failures that result in unconfirmed bets or unsuccessful cash outs;
  • In the event of a confirmed technical failure on the platform, x9game will investigate the incident and apply the fairest possible resolution given the circumstances.

The total liability of x9game toward any user, under any circumstance, is limited to the real balance available in the user's account at the time of the incident.

13 Privacy & LGPD

The processing of personal data by the x9game is governed by the General Data Protection Law (LGPD — Lei 13.709/2018) and detailed in our Privacy Policy. In summary:

  • Collected data is used exclusively for platform operation, identity verification, fraud prevention, and compliance with legal obligations;
  • X9game does not sell users' personal data to third parties;
  • You have the right to access, correct, delete, and port your data upon request to support;
  • Data is stored with encryption and protection appropriate to the sensitivity level of each piece of information;
  • Cookies are used for platform functionality and personalization — the full cookie policy is detailed in the Privacy Policy.

14 Changes to the Terms

The x9game may update these Terms and Conditions at any time to reflect regulatory, product, or internal policy changes. When that happens:

  • The "last updated" date at the top of this page will be revised accordingly;
  • For material changes, users will be notified by email at least 7 days in advance;
  • Continued use of the platform after the effective date of any changes constitutes automatic acceptance of the updated terms;
  • If you do not agree with the changes, you may close your account without penalty by contacting support before the effective date.

It is recommended to review these Terms periodically. The latest version is always available at x9game.best/terms-conditions.

15 Jurisdiction and Applicable Law

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any dispute arising from the use of the platform x9game shall be subject to the jurisdiction of the courts of São Paulo — SP, with express waiver of any other jurisdiction, however privileged it may be.

Before taking any legal action, the x9game encourages resolving disputes amicably through its support channels. Most issues can be resolved directly with the support team in under 24 hours.

Contacts:

Transparency in Every Clause

X9game believes that clear rules build a better relationship with its players.

Written in Plain Language

The Terms of x9game were written to be understood by any user — no excessive legal jargon, no clauses buried in fine print. If anything is unclear, support will explain it in detail.

Bonus with Disclosed Rollover

The 30x rollover and all bonus requirements are stated upfront — no surprises at withdrawal time. The x9game displays your rollover progress in real time in your account so you can track it without any manual calculations.

Pix — No Fine Print

Minimum deposit of R$ 10.00 via Pix and withdrawals from R$ 30.00 — no hidden fees, no unreasonable wait times. Verified accounts receive withdrawals in up to 5 minutes. The x9game is upfront about payment timelines and conditions.

LGPD Compliance — For Real

Your data is never sold. Ever. The x9game collects only what is necessary to operate the platform securely and meet legal obligations. You may request access to, correction of, or deletion of your data at any time.

Support Before Lawyers

Before any formal dispute, the x9game encourages users to resolve issues directly through 24/7 support. Most problems — blocked withdrawals, bonus queries, bet errors — are resolved in under 24 hours via chat.

Updates With Prior Notice

Significant changes to the Terms are communicated at least 7 days in advance by email. Nothing changes without your knowledge. The update date is always visible at the top of this page.

Frequently Asked Questions About the Terms

The most common questions about x9game's rules, answered straight to the point.

No. x9game allows only one account per CPF, email address, and device. Creating multiple accounts to claim repeated bonuses or bypass limits is a direct violation of these Terms. If detected, all accounts involved will be closed and any balances canceled. If you have lost access to your account, contact support via 24/7 chat to recover it.

If the rollover is not completed within 30 days of the bonus being credited, the remaining bonus balance is automatically canceled. The real money you deposited stays untouched and available for withdrawal as normal. Only the unused bonus is removed — you do not lose your own money for not completing the rollover.

For accounts with approved KYC, Pix withdrawals are processed in up to 5 minutes. Accounts that have not yet completed identity verification will have their first withdrawal held until documents are approved, which may take up to 24 hours. Withdrawals above R$ 5,000.00 within a 30-day cycle may require additional review of up to 2 business days in accordance with AML regulations.

Yes, in specific situations. x9game may void bets when there is a clear pricing error (odds significantly out of market), when the event is canceled or postponed before the scheduled end, or when there is evidence of match manipulation. In all void cases, the full staked amount is returned to the account balance. Bets confirmed by user error are not canceled, except in the situations above.

Contact support via 24/7 chat or at suporte@x9game.best to request data deletion in accordance with the LGPD. Data that must be retained due to legal obligations (such as financial records) will be kept for the minimum period required by Brazilian law before permanent deletion. Requests are processed within up to 15 business days, as set out in Law 13.709/2018.
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You Know the Rules. Now It's Time to Play.

Create your x9game account in under 3 minutes, deposit via Pix from R$ 10.00, and enjoy Sports Betting, slots, and live casino with complete transparency.

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